Autopsy of a Looming Disaster：A Billion-Dollar Confession from a Job Description
You run a health insurance company. Someone from a major consulting firm is in your conference room right now, showing you a slide deck. The pitch: prior authorization is broken. Your reviewers are drowning in faxed clinical notes and mismatched forms. Decisions that should take hours take weeks. Patients are waiting. Physicians are furious. CMS…
Old Fires, Invisible Smoke: What 75 Years of Automation Research Already Knew About AI Agents
The enterprise AI discourse has a peculiar blind spot: it treats AI agent failures as unprecedented. They are not. There is a 75-year-old discipline — Human Factors Engineering — that has studied exactly what goes wrong when you automate human work. The foundational problems were identified decades ago. What AI agents have done is not…
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